What does a desktop support technician do?
As a Desktop Support Technician, you’ll use your hands-on computer smarts to do one or more of the following: Install, modify, clean and repair monitors, keyboards, mice, central processing units (CPUs), printers and other peripherals. Troubleshoot problems and provide technical support for software and hardware.
How do I become a better desktop support technician?
Skills Needed to Be a Good Desktop Support Analyst
- Knowledge – Know your way around desktop hardware, software applications, operating systems and network connectivity.
- Problem solving – Resolve problems while maximizing efficient use of computing resources.
- Teamwork – Work well in a team-oriented environment.
How do I become a desktop support?
How to become a desktop support specialist
- Earn a bachelor’s degree.
- Gain a professional certification.
- Gain experience with operating systems.
- Show your customer service skills.
- Prepare your resume.
- Seek technical support positions.
What is the salary of desktop support engineer?
The average salary for a Desktop Support Engineer is ₹2,21,400 per year (₹18,450 per month), which is ₹1,66,100 (-43%) lower than the national average salary in India. A Desktop Support Engineer can expect an average starting salary of ₹1,32,800. The highest salaries can exceed ₹5,00,000.
What is included in desktop support?
What Is Now Included in Desktop Support
- Asset management.
- Audio-visual support.
- Mobile support.
- Printer support.
- Hardware (desktops/laptops, etc.
- Phone/telecom support.
- Network support.
- Software support.
What skills are needed for the IT support technician position?
What are the most important Technical Support Technician job skills to have on my resume? The most common important skills required by employers are Preventive Maintenance, Desktop Support, Comptia and Mobile Device.
How do I become a support worker?
You’ll need:
- the ability to work well with others.
- knowledge of computer operating systems, hardware and software.
- analytical thinking skills.
- knowledge of engineering science and technology.
- to be thorough and pay attention to detail.
- customer service skills.
- excellent verbal communication skills.
What is the next level of desktop support engineer?
After three to five years of hands-on experience in managing computer systems, you may choose to specialize in the field, working as a desktop support analyst or desktop support specialist. However, a popular career path involves making the transition towards becoming a network administrator or system administration.
How can I become a desktop support engineer?
Desktop Support Engineer Requirements:
- Bachelor’s degree in computer science or information technology.
- Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Is desktop support the same as help desk?
Desktop support is a more specific service. While a help desk can fix a broad range of IT issues, desktop support is dedicated to fixing only desktop or laptop issues. It can’t help with printers or networks, but it can help you install programs or get a broken computer running.
Is tech support in demand?
While the impact to overall job numbers is unclear, one thing is certain: technical skills will be in high demand. As IT interacts more and more with business units, there is a need to mix technical skills with soft skills, such as communication and project management.