Do eBay buyers get defects?
What’s a defect? A defect is a part of a transaction that eBay considers to have created a bad shopping experience for buyers. A transaction can get a defect in two ways. If a seller is unable to resolve a problem through the Resolution Center and eBay steps in, and the seller is found responsible.
What happens if you get a defect on your eBay account?
Your eBay defect rate is the single most important metric you have to worry about as a seller. If it gets bad, you can expect search penalties, selling limitations, eBay Store downgrades, and even higher fees.
How do I remove a transaction defect on eBay?
The easiest way to remove defects from your eBay seller dashboard report you should email them through the contact eBay support and click on Email us at the bottom of the page. Then click on Seller and finally Appeal a defect, which will open a page allowing you to select a transaction you want to appeal.
How long do eBay transaction defects last?
If a defect on your account is eligible to be removed, we’ll automatically remove it within 72 hours. If the defect isn’t removed automatically, you may be able to appeal, depending on the circumstances. To improve your help experience, please sign in to your account.
Is a return a defect on eBay?
eBay’s Money Back Guarantee ensures you will be refunded if you return an item that didn’t match its description, or arrived defective or damaged. You’ll likely have to request a return within 30 days of receiving the item — or longer if the seller has an extended return window.
What are defects removed on eBay?
We automatically remove defects in certain situations, including where we find the buyer was at fault, if the problem was caused by an eBay site issue, or if there was an issue outside of your control like shipping service delays, or items being delayed because of an extreme weather event.
What is defects removed on eBay?
How do I appeal a buyers case on eBay?
How to appeal a decision
- Go to your Seller Dashboard – opens in new window or tab.
- Expand Closed without seller resolution to see your options.
- Select See cases and find the item in the list.
- Select See details and then send us an appeal.
Are eBay sellers responsible for shipping damage?
If the item isn’t as described, if it’s damaged or was damaged in shipping, if it’s just plain junk or never arrived, it goes back at the seller’s expense and you get a full refund of the original price and your shipping charges. It costs you NOTHING!
What happens if eBay buyer damaged item?
If a buyer received the wrong item, it arrived damaged, or it doesn’t match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don’t accept returns. You’ll also be responsible for covering return shipping costs.
What qualifies for eBay feedback removal?
However, eBay will remove any neutral or negative Feedback left by the buyer in any of these cases:
- The buyer doesn’t respond to the unpaid item process.
- The response indicates that the buyer isn’t following eBay guidelines (for example, the buyer ended up purchasing the item somewhere else).
How do I win an appeal on eBay?
How to win an appeal on eBay
- Call eBay. As previously noted, calling eBay to appeal a decision can result in a quicker decision.
- Assert lack of fault.
- Examine the communication with the buyer.
- Reassure eBay of seller professionalism.
- Refer back to eBay.
What is a defect on eBay?
What’s a defect? A defect is a part of a transaction that eBay considers to have created a bad shopping experience for buyers. A transaction can get a defect in two ways. When a seller cancels a transaction for out of stock.
What is the transaction defect report and how does it work?
The Transaction Defect Report provides you with daily updates synced with your seller dashboard, access to defect details, and the date a defect was removed by eBay. Download your Transaction Report often!
What is a seller’s transaction defect rate?
When a seller cancels a transaction for out of stock. If a seller is unable to resolve a problem through the Resolution Center and eBay or PayPal steps in, and the seller is found responsible. A seller’s transaction defect rate is the percentage of their total transactions that had either defect.
When to report a buyer on eBay?
Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the original listing. You believe the buyer is making a false claim. You believe the buyer is misusing the eBay Money Back Guarantee or the returns system.