What is LuxTrust token?
LuxTrust Token. The Token is a small electronic device we link to your LuxTrust digital identity. You can use it to access your web banking applications or to confirm various sensitive financial transactions on behalf of your company.
How do I activate LuxTrust token?
Activate
- Click on the “Start activation”.
- Select the Token.
- Enter your User ID in the dedicated field and validate.
- Enter your initial password in the dedicated field and validate.
- Choose a new complex password (6 to 10 characters) and enter it in the dedicated field.
- Choose 3 security questions.
How do I get LuxTrust?
Getting a LuxTrust certificate
- Fill in the online form and pay with your credit card.
- Proceed to your video identification (check if you fulfil the eligibility requirements below).
- You will receive your LuxTrust codes and may activate your identity from LuxTrust Mobile.
How do I find my LuxTrust user ID?
You can find your LuxTrust User ID in the letter you received from LuxTrust when your certificate was created. If you no longer have this letter, contact your adviser.
How do I use LuxTrust?
Connect to your bank or online app. Choose your preferred LuxTrust device to log in….
- Find the right product for you.
- Place your order online or via your bank.
- Get identified. Face-to-face with one of our agents or remotely via video identification.
- Receive your LuxTrust device and LuxTrust codes.
- Activate your identity.
Is LuxTrust free?
You can download and install the LuxTrust Mobile app for free. To activate it, you have to hold an electronic identity linked to a Token or a Scan.
How do I change my number on LuxTrust?
How to update my personal data (email, address, phone number)? For the time being, contact our Customer Service Desk at (+352) 24 550 550 to update your data. You will soon be able to do this in your My LuxTrust area.
How do I get LuxTrust on my phone?
Download the LuxTrust Mobile app from the App Store or Google Play. Have your Token ready and activate the app in a few clicks from your smartphone: Select the Token (pre-selected on the screen). Enter your usual LuxTrust login information to log in to BILnet, and the OTP displayed on the Token.
How do I reset my LuxTrust password?
If you have forgotten the password for your Token, Scan or LuxTrust app, you can reset it in your My LuxTrust area, under Forgotten password. The system will either send you an SMS or ask for your initial codes if we do not have your mobile phone number.
How do I Activate my luxtrust token?
Press the button on your Token to generate a 6-digit one-time code (OTP code). Enter the OTP code generated in the dedicated field and validate. 2. Download the LuxTrust app from the App Store or Google Play. Open the LuxTrust app on your smartphone and click on “Start activation”. Enter your User ID and validate.
What is luxtrust mobile?
LuxTrust Mobile – carry out your most sensitive online operations directly from your smartphone and without using any hard devices (such as the classic Token or a Scan). WHAT DOES LUXTRUST MOBILE DO? LuxTrust Mobile allows you to: – Securely access our partner websites (banks, e-government, …) – Perform various operations on guichet.lu
What happens to my luxtrust product if I change banks?
Your LuxTrust digital identity gives you access to a set of online services and belongs to you. You can therefore keep your LuxTrust product and continue to use it if your new bank is among our partners. Where can I find the activation code of my LuxTrust product (Scan, SmartCard…)?
How to use the luxtrust smartcard?
Insert your PIN. Before you use for the first time the SmartCard, you need to download and install the LuxTrust Middleware on your computer. For more information, click here. How to use my LuxTrust app? There are three ways to use LuxTrust app to log in or perform online transactions.
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